return & refund policy

We take pride in the quality of our products and your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns
You may return your product if:

• The item is unused and in its original condition

• All original tags, packaging, and accessories are intact

• The return is initiated within 7 days of delivery

Non-returnable items include:

• Customized or engraved products

• Gift cards or promotional items

• Items marked as final sale

2. How to Initiate a Return
To request a return, please contact us at:
Email: customer@timexotic.com
Phone: +1 907-561-4510

Please include:

• Your order number

• Reason for return

• Photos if the item is damaged or defective

Once approved, we will provide you with return instructions and shipping details.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method as we are not responsible for lost or undelivered return shipments.

4. Refunds

• Once we receive and inspect the returned item, we will notify you about the refund status.

• Approved refunds will be processed to your original payment method within 7–10 business days.

Note: Original shipping charges (if any) are non-refundable.

5. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us with your order details.

6. Late or Missing Refunds
If you haven’t received a refund yet:

• First, check your bank account again

• Then contact your credit card company (processing may take some time)

• If you’ve done all this and still have not received your refund, contact us directly.

7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please reach out to us:

• Email: customer@timexotic.com

• Phone: +1 907-561-4510